Last Updated: April 2026

Overview

At MW Armor, we stand behind the quality of our products. Due to the nature of ballistic protective equipment, certain items are subject to strict return limitations.

Armor Products - Final Sale

All armor products are final sale and non-refundable.

This includes, but is not limited to:

• Hard armor plates (Level IIIA, Level IV)
• Soft armor panels and vests
• Plate carriers and tactical vests
• All ballistic protective equipment

Due to the safety-critical nature of these products, we do not accept returns once items have been delivered.

We are unable to verify whether returned armor has been used, modified, damaged, or exposed to conditions that may affect its integrity.

For this reason, returned armor cannot be resold and returns are not permitted.

Manufacturing Defects

If your product arrives with a manufacturing defect, we will review the issue and provide an appropriate resolution.

Resolutions may include:

• Replacement of the defective item
• Store credit

Refunds are not provided for armor products.

To submit a claim:

• Contact us within 14 days of delivery
• Provide clear photos of the issue
• Include your order number

Non-Armor Items

Non-protective items (such as apparel and accessories) may be returned within 30 days of delivery if:

• The item is unused and in original condition
• All tags and packaging are intact

Return shipping costs are the responsibility of the customer unless the item is defective.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We will review the issue and may offer:

• Replacement of the item
• Store credit
• Refund where required under applicable law

Refund Processing

Where refunds are applicable, they will be issued to the original payment method.

Processing times may vary depending on your payment provider.

Chargebacks and Disputes

By completing a purchase, you agree to this Refund Policy.

We encourage customers to contact us directly to resolve any issues before initiating a chargeback or payment dispute.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

Email: team@mwarmor.com
Website: www.mwarmor.com

Last Updated: April 2026

Shipping Rates

Shipping rates are calculated at checkout based on the destination, carrier, package weight, and order size.

We work with multiple shipping providers, including Canada Post, UPS, Purolator, and DHL, depending on the destination and availability.

Processing Time

Orders are typically processed within 1–3 business days. Processing times may be extended during periods of high order volume.

Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

• Canada: Typically 5–10 business days
• United States: Typically 5–10 business days
• International: Typically 10–20 business days

Delays may occur due to carrier operations, customs processing, or high-demand periods.

Shipping Coverage

MW Armor ships to Canada, the United States, and select international destinations.

Shipping availability may vary depending on local laws, carrier restrictions, and product type.

Risk of Loss

All orders are shipped via third-party carriers. Risk of loss and title for products pass to the customer once the order has been handed over to the shipping carrier.

Customs, Duties, and Import Fees

International shipments may be subject to customs duties, taxes, and import fees. All such charges are the responsibility of the customer.

These fees are determined by the destination country and are not controlled by MW Armor.

Legal Compliance (International Orders)

Shipping regulations vary by country. It is the customer's responsibility to ensure that ordered products are permitted in their destination country.

MW Armor is not responsible for any delays, customs holds, confiscations, or issues arising from local laws or import restrictions.

Contact

Email: team@mwarmor.com
Website: www.mwarmor.com